Frequently Asked Questions
Everything you need to know about your Orient Star experience.
What is your standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I initiate a return or exchange?
You can return any unworn item with original tags within 30 days of delivery. Simply visit our returns portal and enter your order number to generate a prepaid shipping label.
Are your garments true to size?
Most of our fashion pieces follow standard sizing. We recommend checking the detailed Size Guide on each product page for specific measurements to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How should I care for my Orient Star clothing?
To maintain the quality of our fabrics, we recommend washing in cold water on a gentle cycle and hanging to dry. Specific care instructions are located on the inner label of every garment.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.